Pawline Care respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Pawline Care collects, uses, stores and protects personal information when you visit our website, download our resources, purchase our digital products, subscribe to our emails or otherwise interact with us.

1. Information We Collect

Depending on how you interact with Pawline Care, we may collect information such as:

  • Your name

  • Email address

  • Information you provide when contacting us

  • Purchase and transaction information

  • Information you voluntarily provide when signing up for resources or communications

  • Technical information relating to your use of our website, such as browser type, device information and website activity, where applicable

We only request information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your personal information to:

  • Provide requested free resources, such as our Puppy Checklist

  • Process and fulfil purchases of digital guides and other products

  • Respond to enquiries and provide customer support

  • Send transactional or service-related communications

  • Send marketing emails where you have provided the appropriate consent

  • Inform you about new guides, resources, educational content and Pawline Care updates

  • Improve our website, resources and services

  • Maintain records of transactions and communications

  • Meet applicable legal and regulatory obligations

3. Marketing Communications

If you separately opt in to receive marketing communications, Pawline Care may send you occasional emails about pet-care resources, new guides, educational content, promotions and other Pawline Care updates.

Marketing consent is optional.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

Where consent is required for direct marketing, Pawline Care will obtain consent through an appropriate opt-in mechanism.

4. How We Collect Personal Data

We may collect personal data when you:

  • Submit a form on our website

  • Download a free resource

  • Purchase a digital guide

  • Contact us

  • Subscribe to our email communications

  • Interact with our website or online services

5. Disclosure of Personal Data

We may use third-party service providers to operate parts of our business, such as:

  • Website hosting

  • Payment processing

  • Email marketing and communication

  • Digital product delivery

  • Website analytics

These providers may process personal information on our behalf where necessary to provide their services.

We do not sell your personal information.

We may also disclose information where required or permitted by applicable law.

6. Payment Information

Payments may be processed through third-party payment providers.

Pawline Care does not need to store your full payment card details when payment processing is handled by the relevant payment provider.

Please refer to the applicable payment provider's privacy policy for information about how it handles payment information.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand website usage and improve the user experience.

Some third-party services integrated into our website may also use cookies or similar technologies.

You can manage cookie settings through your browser. Disabling certain cookies may affect some website functionality.

8. Protection of Personal Data

Pawline Care takes reasonable steps to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by applicable law.

When personal data is no longer required, we will take reasonable steps to dispose of or anonymise it appropriately.

10. Accessing or Correcting Your Personal Data

You may contact Pawline Care if you would like to request access to or correction of personal data that we hold about you, subject to applicable legal requirements and exceptions.

We may need to verify your identity before processing such a request.

11. Withdrawing Marketing Consent

You may withdraw your consent to receive marketing communications at any time.

You can do this by:

  • Clicking the unsubscribe link in our marketing emails; or

  • Contacting Pawline Care using the contact details provided on our website.

Withdrawal of consent for marketing will not affect the lawfulness of processing carried out before the withdrawal.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Pawline Care is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable requirements.

The latest version will be published on this page with the updated date.

14. Contact Us

If you have questions about this Privacy Policy, your personal data or our data protection practices, please contact:

Pawline Care
Email: pawlinecare@gmail.com

Last updated: 30 September 2026